Services Fees, Policy and Procedures
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1. Complain directly:
• Put your concerns in writing (email or letter).
• Be specific: outline what happened, when, and why you believe it was wrong.
• We will respond within 15 working days
2. Refer to a redress scheme - The Property Ombudsman
They can investigate and issue binding decisions, including compensation.
3. Refer to Trade associations (optional) - ARLA Propertymark
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1. Introduction Welcome to ARE Management Limited (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or engage with our services.
2. Information We Collect - Personal Information: We may collect personal information such as your name, contact details, address, and payment information when you use our services or contact us. - Property Information: If you list a property with us, we may collect information about the property, including its location, features, and images. - Website Usage Data: We may gather information about your interactions with our website, including your IP address, device information, browser type, and browsing history.
3. How We Use Your Information We use your information for the following purposes: - To provide and improve our services. - To communicate with you about property listings, inquiries, and updates. - To process transactions and payments. - To personalize your experience on our website. - To comply with legal obligations.
4. Sharing Your Information We may share your information with: - Third-party service providers who assist us in delivering our services. - Legal and regulatory authorities when required by law. - Prospective buyers or tenants as necessary to facilitate property transactions.
5. Your Privacy Choices You have the right to: - Access and correct your personal information. - Request the deletion of your data, subject to legal requirements. - Opt-out of marketing communications.
6. Security We implement security measures to protect your data from unauthorized access, disclosure, or alteration.
7. Changes to this Privacy Policy We may update this Privacy Policy periodically, and the revised version will be posted on our website with the effective date.
8. Contact Us If you have questions or concerns about our Privacy Policy or how we handle your data, please contact us at info@areassets.com
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Letting / Renewal of Tenancy Agreement
10% + VAT of gross annual rental
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Sales of the Property
3% + VAT of Sale Price
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PROPERTY MANAGEMENT SERVICE
Basic Management Service
4% + VAT of Gross Rent or a minimum of £120 + VAT per calendar month (pcm) per unit
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Vacant Management
£120 pcm + VAT per unit for services performed during void periods before or between tenancies
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Advance Cash Deposit
£1,000 per unit, to be held for covering outgoing payments and repair works, refundable at the end of the tenancy agreement
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OTHER FEES
(all fees are exclusive of 20% VAT)
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Check-In / Check-Out Arrangements
Referencing Fee: £50 per tenant / guarantor.
Consent to Let Fee: £60 (additional to any freeholder or other parties' fees).
Completion Handovers: £250 per unit.
Check Out Arrangement Fee:Cost of Report + £50.
Deposit Release & Dispute Management:£200 per hour, minimum £400
Inventory Report & Check-In Arrangement Fee:Cost of Report + £50.
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Technical Reports / Certificates / License / Insurance Arrangement Fees
EPC, GSC, Electrical Installation Condition Report, PAT:Cost + £50 Arrangement Fee.
Applying for any License:Cost + £500 Arrangement Fee.
Subscribing Insurance Policy:Cost + £150 Arrangement Fee
Housekeeping/Maintenance/Decoration Fees
Professional Cleaning:Cost of Cleaning + £50 Arrangement Fee.
Repairs & Maintenance:Cost + 10% Arrangement/Attendance Fee.
Cutting of Keys:Cost + 10% Arrangement/Attendance Fee.
Installation of Smoke and CO Alarm:Cost + 10% Arrangement/Attendance Fee.
Additional Property Inspection:£100.00.
Attending/Waiting at Property to Meet a Third Party:£100.00.
Deposit Transfer:£200.00.
Management Take Over:£200.00.
Decorating and Refurbishment Service:Cost + 10% Arrangement/Attendance Fee
Administrative Work/Insurance/Tax/Accounting Report Fees
Monthly Statements & Arrangement of Outgoing Payment:Included in fee.
Annual Income and Expenditure Report:£50 per unit per annum.
Preparing and Submitting Accounts to HMRC for Overseas Landlords:£300 per annum per unit.
CHAPS/Faster Payments:£25.00.
Selective Licensing Schemes:£200.00.
Handling Insurance Claims:10% on gross cost of works.
Tenancy Deposit Scheme (TDS) Registration:£50 per tenancy agreement.
Submitting a Claim to TDS:£150 per claim.
Surrender Fee:£200.00.
Attending Formal Proceedings:£200.00 per attendance (TBC).
Hard Copy Document Fee:£10 per document.
Letting & Sales of Property
Preparing and Negotiating Tenancy Agreement:£250.00.
Amendment to Tenancy Agreement:£250.00.
Serving Tenancy Termination Notice:£50 per tenancy agreement.
Management Enquiries:£150 per hour.